Customer Service

We want you to be delighted with your purchase and satisfied with your shopping experience. If our service or products fail to meet your expectations, please let us know. The following policies clarify how we will work to meet your needs.

Shipping Policy

We process orders promptly in an effort to have your order delivered to you as soon as possible.

  • Orders are normally processed and shipped within 24 business hours. An order placed on a Saturday, Sunday or Holiday will be processed the following business day.
  • Depending on the shipping option you selected you may need to allow 4-12 working days for delivery. Details about shipping options.
  • If Red Plate Store is unable to ship your order within 24 business hours we will contact you. At that time we may either cancel the unshipped part of your order or keep it open as a backorder. At any time prior to an item shipping you may cancel all or part of an order.
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Return Policy

We want our customers to be completely satisfied with their purchases. If for some reason you are not satisfied with the product as delivered, please notify us within 10 days of the receipt of the merchandise and we will work with you for return of that item for a replacement or refund.

  • All returns must have a Return Merchandise Authorization ID (RMA). The RMA must be shown on the outside of the package. Returns that arrive without a RMA will be refused and retuned to the sender. Before you return an item, contact us through the Customer Contact Form for a RMA and instructions.
  • All returnable merchandise must be sent, freight prepaid at customer’s expense, and received by us within 30 days of date shipped in its original condition. Upon receipt we will issue you a full refund (less our shipping costs). Please include the reason why you do not want the merchandise.
  • We require that returned items be in the same condition as when we sent them out. To insure a full refund, please return the product to us in the same packaging as it was received. Poorly packaged items which are broken while being returned to us are non-refundable.
  • Damaged or defective merchandise can be exchanged free of charge by contacting us within 10 days of receipt of merchandise.
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Order Cancellation Policy

  • We are happy to cancel your order and give you a full refund if it has not already been shipped.
  • Shipping is typically complete by 3PM CST. Email notice of shipping is usually sent later on than the item actually ships, so it is not safe to assume that no email notice means the item has not shipped. Orders cancelled after the item has shipped will be charged the shipping cost even if the item is refused at the destination or recalled by us from the package delivery service.
  • If you need to cancel your order contact us through the Chat or Message Button Below or via phone 779-888-0033 or Fax 779-210-4289.
  • If your order has already been shipped, it cannot be canceled. If you no longer want the item that was shipped you will need to follow the Return Policy outlined earlier.
  • The Red Plate Store reserves the right to cancel orders at its discretion. If a typographical, pricing or discount error should occur on the site, Red Plate Store reserves the right to modify or cancel affected orders at its discretion.
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Privacy Policy

Red Plate Store respects and wants to protect the privacy of our users. The following constitutes the heart of our privacy policy.

  • Information collected during the shopping process is used solely for the purpose of order processing.
  • Red Plate Store does not share any personal customer information with any other third parties.
  • We won’t market to you by email or phone without your permission.
  • We may contact you by email in the course of processing your order. You may opt-in to additional emails such as discount codes or new product notices. Any email correspondence not related to processing and order will always include a way to opt out of future emails.
  • We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used also to help identify you and your shopping cart and to gather broad demographic information.
  • Anonymized data may be tracked through the use of cookies to personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies. The use of cookies is an industry standard and you will find them at most major Web sites.
  • We use analytics to anonymously track visitor activity on the site.
  • View Detailed Privacy Policy

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Email Policy

We share your desire to not be bothered by unwanted email. Generally email from Red Plate Store will be limited to what is needed to complete your order.

  • Initially an email confirmation of your order is sent to you.
  • You may be contacted if there are any problems with your order.
  • Additional emails will be sent with shipping details when all or part of your order is shipped.
  • Red Plate Store may occasionally contact you by email after your purchase to inform you of discounts, specials, and new products. Those emails are typically limited to subscribers to our newsletter
  • Opt-out options: Any email correspondence from us will always include a means by which you can request to opt out of future similar contacts.
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Transaction and Information Security

At Red Plate Store protecting your personal information through online security is of the utmost importance.

  • We ensure your information is encrypted before it is transmitted across the Internet to prevent it from being read or tampered with during transmission. Our site uses industry standard, SSL (secured socket layer) encryption.
  • In addition our website security and business practices have been examined as part of a security audit and found to be in compliance with Credit Card Industry’s standards.
  • Our site is frequently scanned daily against and new or emerging threats and security countermeasures are instituted to ensure we provide the safest online experience possible.
  • While Red Plate Store takes serious measures to ensure your data is secure, we cannot provide absolute assurances against, and will not be liable for, any breaches of confidentiality due to system failures or unauthorized access by third parties.
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Contact Information

The most effective way to contact us is through our live chat or leaving a message Using the tab at the bottom right of every page. Customer service is also available by phone 9am-5pm CST 779-888-0033
By mail we can be reached at:

Red Plate Store
1643 N Alpine Rd
Suite 104 Box 145
Rockford, IL 61107
779-210-4288 for our international customers

Red Plate Store and it’s related website is a property of EC Weickert, Inc.

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Use of Web Site

  • This website is intended for use only by individuals who are 13 years of age or older. If you are not at least 13 years of age, do not submit any information to this site. The content of this website is the property of Red Plate Store. Information, images or other content on this website may not be used in any form without the expressed written permission of Red Plate Store.
  • Use of this website will constitute your acceptance of our shipping, return, cancellation, privacy and security policies. We will post any changes to our policies on this page so that you are always aware of rules for transaction on this site and what information we collect and how we use it.
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